Privacy Policy vip99 —
Data Protection Member Privacy

Vip99 (hereinafter referred to as "we", "the platform", or "vip99") is fully committed to protecting the privacy and security of the personal information of every member who registers and uses our services. This Privacy Policy is provided to clearly and transparently explain how we collect, use, store, disclose, and protect your personal data when you interact with the vip99 platform.

This policy applies to all users of the vip99 platform — including website visitors, registered members, and any individual who interacts with our services through our website, mobile app or official communication channels.

By registering an account or continuing to use the vip99 platform, you are deemed to have read, understood and agreed to all terms stated in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

In the course of platform operations and meeting regulatory requirements, vip99 collects several categories of information from members. This data collection is carried out transparently and solely for legitimate purposes.

Information you provide directly:

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, gender, and nationality.
• Contact Information: Email address, mobile number and current residential address.
• Financial Information: Bank account number, bank name, and digital wallet details (e.g. Touch 'n Go eWallet, GrabPay, Boost) used for deposits and withdrawals.
• KYC Verification Documents: Copies of identity cards, bank statements, utility bills, or other documents required for identity verification.
• Login Information: Username and password encrypted using bcrypt hashing.

Information collected automatically:

• Device & Technical Data: IP address, web browser type, operating system, screen resolution and device identifier.
• Usage Data: Pages visited, session duration, games played, total bets and wins.
• Location Data: General location based on IP address for regulatory compliance and fraud detection purposes.
• Cookie Data: Session data and user preferences stored via cookies and related tracking technologies.

Vip99 uses collected information solely for lawful, necessary, and relevant purposes related to platform operations. We do not use your data for purposes beyond what is stated in this policy without prior notice.

• Account Management: Creating, verifying, and managing your member account, including secure login processes and two-factor authentication.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions carried out on the platform quickly and securely.
• Regulatory Compliance: Meeting applicable legal and regulatory requirements, including anti-money laundering (AML) compliance and identity verification (KYC).
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, bonus abuse, and other security threats.
• Customer Support: Providing technical support and resolving any complaints or inquiries you submit to our team.
• Responsible Gaming: Monitoring gaming habits to identify patterns that may indicate problem gambling and reaching out to members who may need support.
• Platform Improvements: Analyzing aggregate usage patterns to improve the platform's interface, performance, and overall experience.
• Promotional Communications: Sending relevant offers, promotions, and bonus information to members who have consented to receive such communications.

Vip99 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share certain information to enable the platform to operate lawfully and securely.

Parties that may receive your data:

• Payment Service Providers: Financial institutions, payment processors and digital wallet providers that process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game Providers: Gaming software companies that provide game content on the vip99 platform may receive session information required to run the games. They do not receive your full financial or identity information.
• Regulatory Authority: In situations required by law, vip99 will disclose information to government agencies, regulatory bodies or law enforcement authorities making a lawful request.
• Technical Service Providers: Cloud service providers, IT infrastructure, and analytics tools that support platform operations, subject to comprehensive data protection agreements.
• Third-Party Identity Verification: KYC verification services that help us confirm member identities in compliance with regulatory requirements.

Vip99 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how members interact with our platform.

Types of cookies we use:

• Essential Cookies (Required): These cookies are required for core platform functions such as login authentication, session management, and security. The platform cannot operate properly without them.
• Functional Cookies: Saving your preferences such as language, display theme, and account settings so you do not need to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand aggregate platform usage patterns — most visited pages, session duration, and navigation paths — for platform improvement purposes.
• Security Cookies: Used to detect suspicious activity, prevent fraud and ensure the integrity of your login session.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the overall functionality of the platform. We recommend keeping essential cookies enabled for the best platform experience.

Vip99 implements a comprehensive range of technical and organisational security measures to protect member personal data from unauthorised access, loss, destruction, or accidental disclosure.

• Data Encryption in Transit: All communications between your device and vip99 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Stored Data Encryption: Sensitive information such as passwords, financial details, and KYC documents is encrypted using industry-standard encryption algorithms when stored in our database.
• Two-Factor Authentication (2FA): vip99 supports two-factor authentication to add an extra layer of security to your account.
• Continuous Monitoring: Our systems are continuously monitored to detect any anomalies or suspicious activity that may indicate an unauthorised access attempt.
• Internal Access Controls: Only vip99 staff with a legitimate business need are granted access to member personal data, based on the principle of least privilege.
• Regular Security Audits: Our platform undergoes periodic penetration testing and security audits conducted by independent third parties.

While we take all reasonable precautions, no digital system can guarantee absolute security. In the event of any data breach affecting your information, vip99 will notify you via your registered email within the timeframe required by applicable law.

As a vip99 member, you have certain rights regarding the personal data we hold about you. We respect these rights and will process any valid request within a reasonable timeframe.

Vip99 retains members' personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Retention periods vary depending on the type of data and legal requirements.

Once the retention period expires, data will be securely deleted or fully anonymised so it can no longer be linked to any specific individual. Anonymised data may be retained for internal analytics purposes without a time limit.

Vip99 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes will take effect immediately upon publication of the latest version on this page.

For significant changes that affect how we handle your data, vip99 will notify you via:

• A notification email will be sent to your registered email address, at least 7 days before the changes take effect.
• Notifications displayed prominently within the platform when you are logged in.
• Updating the "Last Updated" date at the top of this page.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the vip99 platform after any changes take effect will be deemed as your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding how vip99 handles your personal data, or to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the platform
• Response Time: We aim to respond to all privacy inquiries within 3 working days.

Our Data Protection Officer team is ready to assist you and ensure every request is handled with full professionalism and the utmost confidentiality.