Terms and Conditions vip99 —
Terms Platform Usage Official

These Terms and Conditions ("Terms") govern the use of the vip99 platform, accessible via the official website at vip99.bz as well as the official vip99 mobile app. These Terms apply in full to all registered members and any user accessing the platform, whether via mobile device, personal computer, or any other device.

By clicking the "Register" button, entering your personal information into the registration form, or using any service provided by vip99, you expressly accept and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines published from time to time .

If you do not agree with any part of these Terms, you are required to refrain from registering or using the vip99 platform. Continued use following any amendment to these Terms will be considered acceptance of those changes.

To register and use the vip99 platform, you must meet all of the following eligibility requirements at all times:

• You are 18 years and above on the date of registration and at all times while using the platform.
• You are an individual registering on your own behalf — registration on behalf of another person or business entity is not permitted.
• You are not located in a region or jurisdiction where the use of online gaming platforms is prohibited by local laws applicable to you.
• You have not previously been permanently banned or suspended by vip99 for breach of terms.
• You have full legal capacity to enter into this binding agreement.
• You are not acting as an agent, intermediary, or representative of any third party.

Each individual is only permitted to hold one (1) account only on the vip99 platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment details — are strictly prohibited and may result in the termination of all associated accounts and the freezing of any remaining funds.

During registration, you are required to:

• Providing truthful, accurate, current, and complete information as required in the registration form.
• Maintaining and updating your account information to ensure it remains accurate and current at all times.
• Keeping your password and login credentials confidential — do not share them with anyone.
• Notifying vip99 immediately if you suspect any unauthorised access to your account.

Vip99 reserves the right to request identity verification documents (KYC) at any time, including but not limited to a copy of your ID, bank statement, or proof of address. Failure to submit the requested documents within the specified timeframe may result in account suspension or closure.

You are solely responsible for all activities that occur under your account. vip99 will not be liable for any losses arising from the use of your login credentials by another party, whether with or without your knowledge.

Vip99 supports a variety of deposit methods suited for users in Malaysia, including FPX, online banking, digital wallets such as Touch 'n Go eWallet, GrabPay, and Boost, as well as other payment methods listed on the platform at the time of transaction.

Key points regarding deposits are as follows:

• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• Minimum and maximum deposit amounts are as specified on the platform's Deposit page and are subject to change from time to time.
• Successful deposits will be credited to your account instantly or within the timeframe specified, depending on the payment method used.
• Vip99 does not charge any processing fees for standard deposits; however, third-party payment providers may impose additional charges.
• All deposits suspected of being linked to fraudulent activity, money laundering, or illegitimate fund sources will be blocked and reported to the relevant authorities.

Members are entitled to withdraw funds from their vip99 account, subject to the following conditions being fully met:

• The identity verification process (KYC) has been completed successfully.
• All active bonus wagering requirements have been fully met.
• There are no ongoing investigations into fraud, account duplication, or suspicious activity on your account.
• Withdrawals must be made to a bank account or payment method registered in your own name — withdrawals to third-party accounts are not permitted.

Vip99 processes withdrawal requests within 1 to 3 working days for standard withdrawals. Withdrawals requiring additional review may take slightly longer. The platform reserves the right to request supporting documents for any withdrawal request exceeding certain limits.

Vip99 offers a wide range of bonuses and promotions from time to time, including welcome bonuses for new members, weekly reloads, cashback, referral bonuses, and festive promotions. All bonuses are subject to the specific terms stated on their respective promotion pages.

General terms applicable to all bonuses are as follows:

• Each bonus has its own wagering requirement that must be fulfilled before a withdrawal is permitted. These requirements are stated in the terms of the relevant promotion.
• Bonuses may only be claimed once unless stated otherwise. Using multiple accounts to claim the same bonus constitutes fraud.
• Vip99 reserves the right to void any bonuses and associated wins if there is evidence of abuse, fraud, or any attempt to exploit the bonus system.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• The bonus validity period is as stated in the promotion terms. Expired bonuses will be automatically cancelled.
• Vip99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

Should any conflict arise between an ongoing promotion and these Terms, the more specific terms within that promotion shall take precedence for the purposes of that promotion only.

All games available on the vip99 platform — including slots, Live Casino, fish shooting, table games, and other products — are operated in accordance with their respective game rules as set by the game providers and/or vip99. Game outcomes are final and may not be disputed unless there is clear and substantiated evidence of a technical error.

• All games use a certified Random Number Generator (RNG) that is independently audited to ensure fairness.
• Wins are calculated based on the game rules in effect at the time the game round takes place.
• In the event of a technical error (e.g. server disruption, incorrect display), vip99 reserves the right to void affected bets and return the original bet stake to the member's account.
• The use of automated software (bots), tools, or any other methods to gain an unfair advantage in games is strictly prohibited.

To safeguard the integrity of the platform and the security of all members, the following actions are strictly prohibited and may result in immediate account suspension or closure:

• Registering more than one account or using a false identity or forged documents.
• Conducting money laundering activities or using funds obtained through illegal means.
• Engaging in bonus abuse, including exploiting system errors or misusing promotional offers.
• Using any automated software, scripts, bots, or unauthorised methods to access or interact with the platform.
• Sharing or selling your account to another party, or accepting payment to grant others access to your account.
• Performing any action that disrupts the normal operation of the platform or the experience of other users.
• Making false claims or providing misleading information to the customer support team.

Vip99 reserves the right to investigate any activity suspected of violating these Terms and take appropriate action, including reporting such cases to the relevant authorities.

You may close your vip99 account at any time by contacting the customer support team. Prior to closure, all active wagering requirements must be completed and no ongoing investigations into your account may be pending.

Vip99 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Confirmation that a member does not meet the eligibility criteria, including the minimum age requirement of 18 years.
• Acceptance of voluntary account closure requests on responsible gaming grounds.
• Complying with instructions from relevant regulatory or law enforcement authorities.
• Accounts that have been inactive for more than twelve (12) consecutive months.

If an account is closed due to a Terms violation, vip99 reserves the right to withhold any remaining funds as an advance against the settlement of any related claims or losses.

The vip99 platform is provided on an "as-is" and "as-available" basis. To the extent permitted by applicable law, vip99 makes no warranties, express or implied, regarding the completeness, accuracy, reliability, or suitability of the platform for any particular purpose.

• Vip99 is not liable for any service disruptions arising from system maintenance, technical faults, cyberattacks, or other factors beyond our reasonable control.
• Vip99 is not liable for any indirect, incidental, special, or consequential losses arising from the use of the platform, including loss of anticipated wins.
• Vip99's total liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

Vip99 reserves the right to modify, add, or amend these Terms and Conditions at any time at our absolute discretion. Members will be notified of significant changes via their registered email or in-platform notification at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

It is your responsibility to review these Terms periodically. Continued use of the vip99 platform after any changes take effect will be deemed as full acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the changes come into effect.

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions, please contact our team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the platform
• Response Time: Email enquiries will be responded to within 24 working hours

Vip99's experienced customer support team is ready to assist you in both Malay and English. For account or transaction-related issues, please have your account number on hand to help us resolve your query faster.

For more information on how we handle your personal data, please refer to Privacy Policy ours. For healthy gaming guidance, visit the Responsible Gaming ours.